Salesforce Admin

About

Plutus Health Inc. is a healthcare revenue cycle management firm that has been in the industry for 15 years. We offer end-to-end business solutions to healthcare providers in the United States, ensuring that all our services are fully compliant with HIPAA regulations. Our team has extensive experience in the field, and we leverage cutting-edge technology to ensure that your medical billing and collections processes run smoothly.

Along with being SOC-certified and HIPPA-compliant, we have:

• Full-Cycle RCM: We handle everything from medical coding and credentialing to denial management and patient collections.
• Tech-Driven Efficiency: Our team of 1000+ experts, each with their unique expertise, is backed by 70+ RPA bots for automation, ensuring accuracy and speed.
• Flexibility: We offer billing software, financial dashboards, and patient portals, and we integrate seamlessly with your existing systems.

We have Centers of Excellence worldwide to effectively serve your needs, with our headquarters located in Dallas.

Life at Plutus Health

Plutus Health offers an unique work environment that is both thrilling and enriching, fostering personal and professional growth. Our company is a hub of innovation, collaboration, and continuous learning, where we encourage our employees to adopt a positive mindset and strive for excellence.

At Plutus Health, you'll be part of a vibrant team that thrives on creativity and problem-solving. You'll have the chance to work on cutting-edge projects, harnessing the latest technologies and methodologies to deliver intelligent solutions that make a real difference for our clients.

Plutus Health prioritizes the well-being of its employees and fosters a supportive and inclusive culture that promotes work-life balance. If you are enthusiastic about joining a vibrant organization that values your input, Plutus Health is the ideal place to pursue your career goals.

Job Title: Salesforce Admin

Report To: Senior Program manager

Experience: 3-5 yrs

Qualification: Any graduate

Location: Bangalore

Shift Time: 12PM - 9 PM

Mode: Work from office

Terms- Fulltime/Part time/Contractual: Full-time

Job Summary

We are looking for a Salesforce Administrator to join our team and help our company capitalize on the benefits offered by this innovative CRM system. The Salesforce Administrator's responsibilities include creating user accounts, maintaining our sales databases, and training staff on the effective use of Salesforce products.

Ultimately, you will work with a small team of IT professionals to ensure that our organization utilizes the various tools and capabilities offered by Salesforce effectively and efficiently.

Key Responsibilities

• Experience in Configuration, Implementation, and Support of Salesforce CRM.
• Having sound experience with Sales Cloud and Service Cloud.
• Manage user accounts, profiles, permissions, and security settings
• Created the Validation Rules, workflows, and Approval Process for automated lead routing.
• Leading, guiding day-to-day production support. Staying in the client location and connecting with business users for better requirement gathering.
• Experience with service cloud functionalities like Omni Channel and live Agent.
• Provided support to end users regarding their queries, Spanning across multiple functional areas (sales, customer service, account management)
• Interact with clients daily to gather requirements.
• Creating Custom Apps, Custom fields, Profiles, Roles, OWD, Permission Sets, Applying Sharing Rules, Validation Rules, workflows, Process Builder, Approval processes, Knowledge Articles.
• Experience in Creating Email Templates.
• Experience working with Data Loader & Import Wizard and Dataloader.IO Sandbox environments.
• Create and maintain detailed reports and dashboards to track key sales metrics.
• Ensure data quality and integrity through data cleansing and validation processes.
• Implement and manage integrations with third-party applications.
• Stay up-to-date on the latest Salesforce features and best practices

Mandatory Skills

• Minimum three years of experience as a Salesforce Administrator.
• Proven experience with Salesforce configuration, customization, and automation.
• Strong understanding of Salesforce security and data management best practices.
• Excellent analytical and problem-solving skills.
• Effective communication and collaboration skills.
• Healthcare domain is an added advantage."

Desired skills

Salesforce Administrator certification.