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Designation: Team Lead – AR

Openings: 12 open positions

Experience: 6+ years

Shift: Night Shift

Reporting To: AM

Location: Bangalore / Coimbatore

Key Responsibilities :

The Team Leader (Accounts Receivable) job involves managing and guiding a team of A/R associates who will be responsible for analysis of receivables due from healthcare insurance companies and initiation of necessary follow-up actions to get reimbursed. The work includes a combination of voice and non-voice follow-up along with undertaking appropriate denial and appeal management protocol.

  • Lead a team of analysts and team coach to do AR follow. Guide team to reduce AR ageing and optimize collections.
  • Experience in AR Follow up and Denial Management.
  • Manage day-to-day activities with the team.
  • Respond to clients on any process related queries and manage 1st level escalations.
  • Perform quality check on the A/R follows or EOB denial analysis work done by the team before it is sent to the clients.
  • Monitoring and managing workflow or daily targets to assure timely delivery of agreed SLA’s.
  • Tracking and maintaining metrics for a variety of data includes attendance, productivity, etc.
  • Develop processes to improve productivity and quality of the team.
  • Mentor analysts and senior analysts. Supervise and train junior staff or new trainees and encourage good A/R follow up skills and work ethic.
  • Participate in the new pilot projects & work towards proper transition of knowledge to team.
  • Work with managers to resolve any personnel problems or conflicts that may arise in the team.
  • In addition to administrative responsibilities, the Team leader may be expected to perform follow-up work as well depending upon the requirement.
  • Identify trends within the portfolio to aid collections and improve the productivity.

Skills Required :

  • Strong leadership and mentoring skills
  • Able to juggle multiple responsibilities at one time
  • Excellent verbal and written English language communication skills
  • Extremely high level of attention to detail
  • Punctual and time-sensitive
  • Target oriented and AR resolution mind set
  • Team player
  • Strong analytical background
  • Strong knowledge of Health care vertical in RCM space
  • Keen eye for process and quality improvement

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