Client Success Manager (SUD – Revenue Cycle Management)

About

Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services, certified in SOC2 compliance and recognized among the Inc. 5000 fastest-growing private companies. We specialize in revenue cycle optimization for hospitals, physician groups, and healthcare organizations across various specialties. Our commitment to innovation and excellence has earned us recognition as a 2024 EY Entrepreneur Of The Year finalist and one of the top 100 fastest-growing companies in Dallas.

Life at Plutus Health

Plutus Health offers a unique work environment that is both thrilling and enriching, fostering personal and professional growth. Our company is a hub of innovation, collaboration, and continuous learning, where we encourage our employees to adopt a positive mindset and strive for excellence.

At Plutus Health, you'll be part of a vibrant team that thrives on creativity and problem-solving. You'll have the opportunity to work on cutting-edge projects, leveraging the latest technologies and methodologies to deliver intelligent solutions that make a tangible difference for our clients.

Plutus Health prioritizes the well-being of its employees and fosters a supportive and inclusive culture that promotes work-life balance. If you are enthusiastic about joining a vibrant organization that values your input, Plutus Health is the ideal place to pursue your career goals.

Job Title: Client Success Manager (SUD – Revenue Cycle Management)

Experience: 5–7 years of experience in Revenue Cycle Management, with direct exposure to SUD / Behavioral Health

Qualification: Bachelor’s degree in a related field or equivalent experience

Location: Dallas, Texas / Remote

Terms: Full-time

Job Summary

The Client Success Manager – SUD (Substance Use Disorder) will be responsible for managing and growing client relationships within the behavioral health and SUD segment, ensuring successful delivery of RCM services from onboarding through long-term engagement.

This role requires a strong understanding of SUD billing, compliance, payer guidelines, and behavioral health workflows. The candidate will act as a liaison between clients and internal teams (onshore/offshore), ensuring high-quality service delivery, client satisfaction, and revenue growth.

Responsibilities

• Act as the primary point of contact for SUD/behavioral health clients
• Manage end-to-end client lifecycle including onboarding, implementation, and ongoing success
• Collaborate with operations, billing, AR, and coding teams to ensure accurate and timely RCM delivery
• Provide subject matter expertise in SUD billing, payer requirements, and compliance
• Monitor and analyze KPIs (AR days, collections, denial rates, reimbursement trends)
• Lead implementation and transition processes, ensuring smooth onboarding of new clients
• Conduct regular client meetings and Quarterly Business Reviews (QBRs)
• Drive client retention, satisfaction, and revenue growth through upsell/cross-sell opportunities
• Partner with onshore and offshore teams to ensure service quality and performance outcomes
• Act as a client advocate, ensuring expectations are met and exceeded
• Identify process improvements and optimization opportunities within SUD RCM workflows
• Support business development by providing insights on client needs and market trends
• Ensure compliance with SUD regulations, payer policies, and state/federal guidelines
• Travel as required based on client and business needs

Ideal Skills we are seeking

• Strong expertise in SUD/Behavioral Health RCM processes
• Excellent client relationship and stakeholder management skills
• Strong analytical and problem-solving abilities (denials, AR, revenue leakage)
• Proven ability to manage multiple clients and projects simultaneously
• Excellent communication, presentation, and interpersonal skills
• Experience working with offshore delivery teams
• Self-driven, detail-oriented, and highly organized

Required Qualification

• Bachelor’s degree in a related field or equivalent experience
• 5–7 years of experience in Revenue Cycle Management, with direct exposure to SUD / Behavioral Health
• Strong knowledge of SUD billing, coding, payer guidelines, and compliance
• Experience managing client relationships in a healthcare/RCM environment
• Experience working with US healthcare providers and payer systems