About
Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services, certified in SOC2 compliance and recognized among the Inc. 5000 fastest-growing private companies. We specialize in revenue cycle optimization for hospitals, physician groups, and healthcare organizations across various specialties. Our commitment to innovation and excellence has earned us recognition as a 2024 EY Entrepreneur Of The Year finalist and one of the top 100 fastest-growing companies in Dallas.
Life at Plutus Health
Plutus Health offers a unique work environment that is both thrilling and enriching, fostering personal and professional growth. Our company is a hub of innovation, collaboration, and continuous learning, where we encourage our employees to adopt a positive mindset and strive for excellence.
At Plutus Health, you'll be part of a vibrant team that thrives on creativity and problem-solving. You'll have the opportunity to work on cutting-edge projects, leveraging the latest technologies and methodologies to deliver intelligent solutions that make a tangible difference for our clients.
Plutus Health prioritizes the well-being of its employees and fosters a supportive and inclusive culture that promotes work-life balance. If you are enthusiastic about joining a vibrant organization that values your input, Plutus Health is the ideal place to pursue your career goals.
Job Title: Client Success Manager (SUD – Revenue Cycle Management)
Experience: 5–7 years of experience in Revenue Cycle Management, with direct exposure to SUD / Behavioral Health
Qualification: Bachelor’s degree in a related field or equivalent experience
Location: Dallas, Texas / Remote
Terms: Full-time
Job Summary
The Client Success Manager – SUD (Substance Use Disorder) will be responsible for managing and growing client relationships within the behavioral health and SUD segment, ensuring successful delivery of RCM services from onboarding through long-term engagement.
This role requires a strong understanding of SUD billing, compliance, payer guidelines, and behavioral health workflows. The candidate will act as a liaison between clients and internal teams (onshore/offshore), ensuring high-quality service delivery, client satisfaction, and revenue growth.
Responsibilities
- Act as the primary point of contact for SUD/behavioral health clients
- Manage end-to-end client lifecycle including onboarding, implementation, and ongoing success
- Collaborate with operations, billing, AR, and coding teams to ensure accurate and timely RCM delivery
- Provide subject matter expertise in SUD billing, payer requirements, and compliance
- Monitor and analyze KPIs (AR days, collections, denial rates, reimbursement trends)
- Lead implementation and transition processes, ensuring smooth onboarding of new clients
- Conduct regular client meetings and Quarterly Business Reviews (QBRs)
- Drive client retention, satisfaction, and revenue growth through upsell/cross-sell opportunities
- Partner with onshore and offshore teams to ensure service quality and performance outcomes
- Act as a client advocate, ensuring expectations are met and exceeded
- Identify process improvements and optimization opportunities within SUD RCM workflows
- Support business development by providing insights on client needs and market trends
- Ensure compliance with SUD regulations, payer policies, and state/federal guidelines
- Travel as required based on client and business needs
Ideal Skills we are seeking
- Strong expertise in SUD/Behavioral Health RCM processes
- Excellent client relationship and stakeholder management skills
- Strong analytical and problem-solving abilities (denials, AR, revenue leakage)
- Proven ability to manage multiple clients and projects simultaneously
- Excellent communication, presentation, and interpersonal skills
- Experience working with offshore delivery teams
- Self-driven, detail-oriented, and highly organized
Required Qualification
- Bachelor’s degree in a related field or equivalent experience
- 5–7 years of experience in Revenue Cycle Management, with direct exposure to SUD / Behavioral Health
- Strong knowledge of SUD billing, coding, payer guidelines, and compliance
- Experience managing client relationships in a healthcare/RCM environment
- Experience working with US healthcare providers and payer systems
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