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Location: Bangalore

Experience: 15 to 20 years

Shift: Day shift/Midnight

Reporting to: Senior VP

Roles and Responsibilities

  • Execute day-to-day activities, planning of deliverables as per availability of agents.
  • Overseeing and driving all team members and their activities towards every client account.
  • To ensure the team meets the required SLAs, both in terms of production and quality of work.
  • Identify issues and proactively plan on the resolution for clients and accounts.
  • Handle client escalations, participate in client calls and status meetings as required, and ensure proper feedback is communicated to the respective stakeholders.
  • Initiate process improvement methods and best practices that will improve the performance of the team

She/ He will be responsible for:

Process Management: Managing everyday operations of the team, inclusive of team attendance, attrition to minimize any negative impact in the process.

  • Make sure newly transitioned projects are coordinated with the client, training provided to the team when required
  • Preparing client/ internal reports and responsible for completing process-related deliverables as agreed with every client

Team Management: Define and review KPIs with the team leads and create a growth path for the team members.

  • Identifying and implementing ways to build better team effectiveness by encouraging a healthy environment for the team
  • Should have a clear understanding of capacity/ resource planning vs. forecasted workload with the clients and effective resource utilization
  • Maintain compliance in process with HIPAA and ISO standards and adhere to company policies.
  • Financial Management, Capacity Management, Client management.

Notice period: Immediate & Short notice

Salary: As per industry standards

Skills: Multispeciality..., ED, E&M, Surgery, ASC

  • Excellent communication skills and team handling skills
  • Should have strong knowledge in coding guidelines
  • Preferred for certified candidates.
  • Bachelor's degree in live science background.

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