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Plutus Health Specialties

Patient e-Statement Services and Patient Portal

Digitize your patient financial journey with e-Statements, text based payment reminders & patient online Bill Pay

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Digitize your patient financial journey with e-Statements, text based payment reminders & patient online Bill Pay

Digitize your patient financial journey with e-Statements, text based payment reminders & patient online Bill Pay

The number one challenge in Patient Statements & Patient Payments that we heard from Healthcare CFOs was that it was a highly manual & expensive process to generate & mail paper patient statements. Other concerns and challenges the Practice faced was that paper based patient statements yields very low responses from patients. Apart from the huge manual effort of printing, mailing, and calling to follow-up it also meant receiving paper checks that maybe lost in the mail, stolen and even if one receives paper checks, it triggers further manual effort to deposit it in the bank.

e-Statement Success Story

Plutus Health understand the nuances of what it takes to automate, digitize, and deliver Patient Statements. A recent success story we would like to highlight was with a healthcare organization with nearly 5,000 patients was able to simply and reduce time to send patient statements to a few hours and the cost from several thousand dollars per month to a few hundred dollars. Before Anodyne they had been behind on sending monthly patient statements due to the logistics involved, people resources needed and had barely any patient collections coming into the practice as most patients never got around to writing a check and mailing it.

Plutus Health’ s Anodyne automated e-Statement provided the following benefits
  • Reduction in cost and time to send Patient Statements.
  • Significant reduction in FTE’s needed to handle patient balances.
  • Digitized and scaled up patient payment acceptance processing from a 8/5 to a 24/7 process. Patients could pay anytime at their convenience from their computer or phone.
  • ROI within a few months.
  • No backlogs of patient statements since all e-statements were processed in a few hours.
  • Improved Communication, transparency and rendering better customer service and patient relationship.

The above solution is available as a hosted solution managed by Plutus Health on a per e-statements, per text, per IVR automated call, per payments processed pricing basis. So, no fixed cost, no license cost you pay based on the number of e-Statements you send (subject to minimums).

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Plutus Health offers Anodyne a comprehensive automated digital solution to address this challenge. Our software Anodyne can

  • Import Patient balance data & Patient contact information such as email and mobile number from almost all EMRs, Practice Management & Billing software’s.
  • Enable patient to sign-up / opt-in/ sign waiver for online e-statement directly from its portal.
  • Send e-statements via email and remind patient balances by Text messages and/or IVR based automated calls.
  • Enables quick pay without registration or patients can set-up an online portal account and make credit card payments via their computer or phone.
  • The user-friendly Patient Portal has options such as COF – Credit card on file, Autopay, Recurring Payments for easy and quick payment process.
  • Automatically send email-based payment receipts and payment confirmations.
  • Provides reporting and analytics around e-statement receipts, open rates, payments, and payment posting input file.

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