Chat with us, powered by LiveChat

Get A Free Revenue Cycle Management Assessment

Register Now

Streamline Your RCM Strategy in 2025 – The Exclusive Checklist

Download Now

Get A Free Revenue Cycle Management Assessment

Register Now

Streamline Your RCM Strategy in 2025 – The Exclusive Checklist

Download Now

home
Blogs
Updated on:
January 23, 2023
May 23, 2022

How to Recover Dues from Patients to Streamline your Accounts Receivables

Dr. J is a Physician, MBA graduate, AAPC Certified Coder (COC), and ASQ Certified Six Sigma Black Belt (ASQ CSSBB) with 20+ years of experience in the Healthcare Industry. His key expertise areas include coding in multiple specialties, end-to-end RCM, multiple market segments, product and process innovation for the healthcare business, lean six sigma management, and process design and improvement.

ABA Providers Recover Dues From Patients To Efficient Your Account Receivables

Once a patient leaves a medical office without paying, there is a 30% chance they will never meet their responsibility. To recover these funds, practices must spend significant resources. This fact has led many providers to feel chasing these patients is unprofitable. 

However, growing patient responsibility makes this mindset untenable. As Payers burden consumers with higher responsibilities through high deductible health plans, more will leave the office without paying. So, practices must learn how to consistently recoup funds from this demographic.

Here’s how to recover from your patients to streamline your Accounts Receivables. 

Encourage Early Payments

Tracking accounts receivables is a time-consuming, expensive process. So, try to reduce the number of accounts your staff needs to track. During the scheduling process, be clear about payment options and patient responsibility. 

In 2017, the Academy of Healthcare Revenue studied financial healthcare trends. The organization observed that providers receive reimbursements 70% of the time they request it at the point of service. Consistently encourage patients to pay immediately before or following services. Primarily receiving early compensation simplifies the follow-up process for your recovery team. 

Track AR

Label your accounts receivables by age to determine the significance of each charge. Contact consumers as necessary to learn their payment status. Repeat patients may have overdue bills. So, knowing account details is critical to addressing these bills on subsequent visits.

When waiting for insurance payments, wait for a fixed time period before contacting the Payer. How long you wait will be dependent on the type of service and Payer. Ask for clarification if a Payer Rep expresses concerns with your submission. The sooner you receive specific information about the claim, the sooner you can accurately resubmit. 

Maintain Staff Standards

Having to resubmit claims is a poor use of time. Instead, instill your staff with well-defined standards to weed out errors before submission. Conduct internal audits to discover discrepancies in billing processes. 

Track what error types you commonly receive. Since insurance payers have unique standards, note which Payer is associated with each error. Your team may need to contact a payer supervisor to iron out conflicting information. 

Employ Medical Billing Technology

Claim Scrubbing technology can promote more accurate submissions. These systems scan a claim and notify the user of any errors. From here, billing staff can rework the claim as needed. Practices avoid late resubmissions by gaining this knowledge earlier in the billing timeline. 

Hire a Professional Billing Company

Practices benefit most by spending their limited time on patient treatment. By focusing on improving medical outcomes, healthcare providers help all parties. Providers can feel satisfied knowing they’ve boosted their patients’ quality of life as well as their practice's finances.

Plutus Health allows practices to focus on patients. Our billing team efficiently submits claims and follows up where appropriate. We save time while getting the highest reimbursement possible from patients with our technology - AnodynePay. Contact us today to learn about our improvement plan for your patient billing process. 

Key Takeaways

1. Encourage out-of-pocket payments at the point of service. 

2. Track AR by due date and follow up at regular intervals. 

3. Instill consistent coding and billing standards in your staff. 

4. Adopt new technologies that scan claim submissions for errors. 

5. Hire a professional billing company that has smart solutions to handle Patient payments.

Liked the blog? Share it

Loved our blogs?

Subscribe and stay updated with the latest announcements, information and more.


Website


Website
*We Value Your Privacy.
*We Value Your Privacy.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Faq

What are the top workforce challenges facing ABA therapy providers in 2025?

ABA providers are grappling with high staff turnover (up to 65%), rising burnout, administrative overload, and stagnant reimbursement rates. These challenges directly impact care continuity, clinical outcomes, and operational performance.

How does operational inefficiency affect ABA organizations?

Operational inefficiency costs ABA teams up to 10 hours per staff member per week, contributing to burnout, denied claims, and longer accounts receivable (A/R) cycles. These inefficiencies ultimately result in reduced revenue and patient dissatisfaction.

Why is burnout in ABA clinicians considered a financial risk, not just an HR issue?

Burnout leads to costly turnover, lower client retention, and decreased productivity. Recruiting and replacing a BCBA or RBT can cost up to $5,000 per hire, plus months of lost revenue and disruption to morale.

What are effective strategies for improving ABA staff retention?

High-performing ABA organizations invest in clear career pathways for BCBAs and RBTs, align compensation with market benchmarks, and foster peer-led mentorship, flexible schedules, and wellness programs.

How can ABA organizations reduce the administrative burden for clinicians?

Automation tools like Plutus Health's Zeus streamline eligibility verification, denial management, and billing, reducing manual workloads by 5–10 hours weekly per clinician and improving clean claim rates by 95%.

What's the ROI of outsourcing RCM in ABA therapy organizations?

Outsourcing revenue cycle management can improve collections, reduce denials by up to 30%, and free clinicians from billing-related admin tasks, resulting in better client care and financial outcomes.

What's a proven example of operational transformation in ABA?

One $200 million ABA network partnered with Plutus Health to automate eligibility and accounts receivable (A/R) processes. The result: $2M reduction in legacy A/R and a 97% Net Collection Rate.

How can ABA organizations prepare for value-based care models?

By improving operational efficiency, investing in technology, and ensuring workforce stability, ABA leaders can align outcomes with reimbursement. Plutus Health supports this transition with scalable RCM and automation strategies.

Dr. Jagadeesha. G. S

Dr. J is a Physician, MBA graduate, AAPC Certified Coder (COC), and ASQ Certified Six Sigma Black Belt (ASQ CSSBB) with 20+ years of experience in the Healthcare Industry. His key expertise areas include coding in multiple specialties, end-to-end RCM, multiple market segments, product and process innovation for the healthcare business, lean six sigma management, and process design and improvement.

FAQs

What are the top workforce challenges facing ABA therapy providers in 2025?
How does operational inefficiency affect ABA organizations?
Why is burnout in ABA clinicians considered a financial risk, not just an HR issue?
What are effective strategies for improving ABA staff retention?
How can ABA organizations reduce the administrative burden for clinicians?
What's the ROI of outsourcing RCM in ABA therapy organizations?
What's a proven example of operational transformation in ABA?
How can ABA organizations prepare for value-based care models?

FAQs

What is ABA therapy billing?
What CPT codes are used for ABA therapy in 2025?
How do you bill Medicaid for ABA services?
What are common ABA billing errors to avoid?
How does credentialing affect ABA billing?

FAQs

How much will ASC Medicare payments increase in 2026?
What's changing in ASC procedure eligibility?
How do site-neutral payments affect ASCs?
Why should ASCs invest in RCM automation in 2026?