When you consider that up to 90% of denied claims are easily avoidable, it makes you wonder how many hours or dollars you could have saved if your claims were handled correctly the first time.
If your practice or lab is currently facing a high percentage of denied claims, you need to examine the processes and practices that are currently in place to find weak points in your strategy. (Luckily, our data shows that up to 67% of denied claims can be recovered, so be sure that you include an aggressive denial follow-up process in your overall denial management plan.)
Before handling your next claim, make sure you add these strategies to your plan:
Use your available data to examine past denials. Search for recurring reasons for denials. A few common areas to analyze would be:
After you’ve examined the causes for past denials, create a document that focuses on best practices concerning the problem areas. Be sure to train your staff on your chosen best practices to reduce the chance of the same mistake recurring. For example, if errors in medical coding are the main reason your claims are denied, you should create a sheet with best practices and tips for proper coding.
Because authorizations issues account for up to 18.2% of claim denials, it’s vital that you train your staff to double check referrals and authorizations. It’s also advantageous to examine your past denied claims due to authorization issues and analyze the data to find the root cause. Was the authorization date expired? Was authorization ever obtained, or was it obtained for the wrong procedure? Knowing the root cause will help you address the underlying problem, allowing you to create best practices and tips for referrals and authorizations so claims are approved the first time around.
The key to ensuring that you’ve got a good offense for denial prevention is to examine and optimize your RCM consistently. It’s important to work actively towards improving your RCM’s speed, accuracy, and efficiency. Consistent examination of your RCM will ensure that problems get found quickly so new processes can be put into place to maximize revenue.
As a best practice, we recommend holding scheduled monthly meetings to review the prior month’s key performance indicators such as denial rate, days to collect, outstanding accounts receivable, and more.
An outsourcing company like Plutus Health can help you create a custom RCM strategy that includes denial management.
Our outsourcing services free up your staffs’ time to concentrate on clinical operations and customer service. And because we offer the option to work with your existing software, there’s no interruption in your process or cash flow.
Our dedicated team is ready to help you create a revenue growth action plan that includes successful denial management. Contact us to start maximizing your revenue today.
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